Sales & Refund Policy
1. Overview
ANJ Studios Co provides bespoke digital services. Because all our work is custom-created for individual clients, our refund policy reflects the nature of these services. We are committed to fair, transparent dealings and will always seek to resolve concerns amicably before any formal escalation.
2. Project Proposals and Agreements
All services are provided on the basis of a written proposal or service agreement sent to the client prior to commencement. This document sets out the agreed scope, deliverables, timeline, and fees. By approving a proposal (in writing or by paying the deposit), the client accepts these terms as part of their agreement with ANJ Studios Co.
3. Payment Structure
3.1 Project-Based Work
- 50% deposit — due before project commencement; secures your slot in our schedule
- 50% balance — due upon project completion, prior to live launch or delivery of final files
- For larger or phased projects, milestone-based payment schedules are defined in the proposal
3.2 Monthly Retainers / Care Plans
- Billed monthly in advance on the agreed renewal date
- Cancellation requires 30 days' written notice
- Payments for the current billing period are non-refundable
3.3 Accepted Payment Methods
Bank transfer (UAE, international), credit/debit card (where available). Payment details are included on each invoice. All amounts are stated in the agreed currency (AED, GBP, EUR, or USD as specified in the proposal).
4. Refund Policy
4.1 Pre-Commencement (Before Work Starts)
If a project is cancelled before any work has commenced, the deposit may be refunded at our discretion, less any administrative fees incurred. Requests must be made in writing within 48 hours of payment.
4.2 After Commencement
Once work has begun, the deposit is non-refundable. This compensates us for time invested in discovery, planning, design direction, and any work already completed.
If a client cancels partway through a project:
- Work completed to date will be invoiced proportionally against the total project fee
- If the value of work completed exceeds the deposit paid, the additional amount is due within 7 days
- All completed and paid-for work will be delivered to the client
4.3 Project Disputes
If you are dissatisfied with any deliverable, please raise your concerns in writing within 5 business days of delivery. We will work with you to resolve the issue within the agreed revision scope at no additional cost. We are committed to delivering work that meets the agreed brief.
Refunds will not be issued where:
- The client has approved designs or deliverables in writing or by implication
- Dissatisfaction arises from changes to the original brief made after project commencement
- Delays were caused by the client (e.g., late content, late feedback)
- The client has simply changed their mind about the direction after approval
4.4 Monthly Services
Monthly care plan and retainer payments are non-refundable for any period already billed. Services continue until the cancellation notice period has elapsed.
5. Third-Party Costs
Costs for third-party services recommended or purchased on behalf of a client — including domain registration, hosting, software licences, stock imagery, premium plugins, or advertising spend — are non-refundable once purchased, as these are subject to the terms of the respective third-party providers.
We will always seek written approval from the client before incurring any third-party costs.
6. Free Website Audit
The Free Website Audit offered on our website is complimentary and carries no financial commitment. Receiving an audit does not create any obligation to purchase services from ANJ Studios Co.
7. EU / UK Consumer Rights
For clients based in the European Union or United Kingdom, you may have statutory rights under applicable consumer protection legislation, including the right to a refund for services not performed as described. These statutory rights are not affected by this policy.
EU/UK consumers have the right to withdraw from a contract for services within 14 days of conclusion, without giving a reason. However, if you have expressly requested that we begin work within this period (which we do upon receiving your deposit), you may be charged for services performed up to the point of withdrawal.
8. How to Request a Refund or Raise a Dispute
All refund requests and dispute notices must be submitted in writing to:
Please include: your name, project reference, a clear description of the issue, and the resolution you are seeking. We will acknowledge your message within 2 business days and aim to resolve all disputes within 14 business days.
9. Governing Law
This policy is governed by the laws of the Emirate of Dubai and the United Arab Emirates. EU and UK statutory consumer rights take precedence where applicable by law.